The Workbook

Welcome to the Expect More workbook. If you’re seeking a digital or print version of the book, please visit The Book section of the site.

This area provides the text, videos, commentary, discussion prompts, and more for community leaders and decision-makers, community members, librarians, and anyone else interested in expecting more of your local library, regardless of its type (public, school, academic, business, special, hospital).

Each chapter includes a video by the author, the chapter’s text, annotated commentary by the author, discussion prompts, and examples from libraries. The annotations are the highlighted portions of text, and clicking on one will reveal the annotation information on the right side of the page. Readers are invited to create accounts on the Hypothesis platform [the technology that manages the annotations] and add their own commentary to the chapters. This is a participatory conversation – please join in!

Table of Contents


Chapter 1: The Arab Spring: Expect the Exceptional

Chapter 2: The Argument for Better Libraries: Expect Impact

Chapter 3: The Mission of Libraries: Expect More Than Books

Chapter 4: Facilitating Knowledge Creation: Expect to Create

Chapter 5: Improve Society: Expect Grander

Chapter 6: Communities: Expect a Platform

Chapter 7: Librarians: Expect Brilliance

Chapter 8: Action Plan: Expect More


This book would not be possible without the support and feedback of the Expect More Collaboratory. The purpose of the Collaboratory is to revise and expand the Expect More book and associated digital media into a comprehensive and expanding set of community building resources. These resources include online learning events for library decision makers, a physical and digital workbook, and an ongoing series of engagements to advocate for greater community focus and involvement in libraries.

Special thanks to Kathryn Deiss, editor, co-conspirator, friend, and fellow change agent. Also to Mia Breitkopf for her indexing.

Collaboratory Members

Lead Library Partners

  • Cuyahoga County Public Library (Ohio)
  • The Northeast Kansas Library System
  • RAILS (Reaching Across Illinois Library System)

Library Partners

  • New York State Library
  • Maine State Library
  • Topeka Public Library (Kansas)
  • Chattanooga Public Library (Tennessee)
  • Fairfield Public Library (Connecticut)
  • Enoch Pratt Free Library (Maryland)
  • F. Franklin Moon Memorial Library, SUNY College of Environmental Science and Forestry
  • The Califa Library Group
  • Fayetteville Free Library (New York)
  • State Library of Pennsylvania
  • Toronto Public Library
  • California Library Association

Commercial Partners

  • Tech Logic

Education Partner

  • Syracuse University iSchool
  • Dominican University
  • University of South Carolina

About the Author

R. David Lankes is a professor and the director of the University of South Carolina’s School of Library and Information Science. Lankes has always been interested in combining theory and practice to create active research projects that make a difference. His work has been funded by organizations such as The MacArthur Foundation, The Institute for Library and Museum Services, NASA, The U.S. Department of Education, The U.S. Department of Defense, The National Science Foundation, The U.S. State Department, and The American Library Association.

Lankes is a passionate advocate for libraries and their essential role in today’s society earning him the American Library Association’s Ken Haycock Award for Promoting Librarianship in 2016. He also seeks to understand how information approaches and technologies can be used to transform industries. In this capacity he has served on advisory boards and study teams in the fields of libraries, telecommunications, education, and transportation including at the National Academies. He has been a visiting fellow at the National Library of Canada, The Harvard School of Education, and was the first fellow of ALA’s Office for Information Technology Policy. His book,The Atlas of New Librarianship won the 2012 ABC-CLIO/Greenwood Award for the Best Book in Library Literature.